Frequently Asked Questions
About the Products
What are the tools made of?
All WoodThera tools are crafted from 100% natural wood with a smooth, carefully finished surface for comfortable use.
How often should I use the tools?
For best consistency, we recommend incorporating the tools into your routine 3–4 times per week.
Can beginners use these tools?
Yes. Each collection is designed for comfortable at-home use, whether you are starting your routine or already have experience.
Do I need to use oil with the tools?
Using natural body oil is optional. Many customers prefer applying oil for smoother gliding motions.
Which collection should I choose?
Prime Kit and Origin Pack are ideal for starting a routine. Echo Set and Nova Collection provide expanded options. Forge Collection offers the most complete selection.
Are the tools suitable for all body areas?
The tools are designed for use on legs, arms, abdomen, and back as part of a structured body care routine.
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location. Estimated delivery times are displayed at checkout.
Do you offer international shipping?
Yes. We ship to multiple countries worldwide.
How much does shipping cost?
Shipping rates are calculated at checkout based on destination and selected delivery option.
Will I receive tracking information?
Yes. Once your order is processed and dispatched, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within the specified return period stated in our Returns Policy page.
How do I start a return?
To initiate a return, please contact our support team via email with your order details.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Processing times may vary depending on your payment provider.
Payment
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways to ensure data protection.
About WoodThera
Where is WoodThera located?
WoodThera operates as an online brand serving customers internationally.
How can I contact customer support?
You can reach us anytime at: iiiwooditheera@outlook.com